Flow Energy bolsters staff as customer base doubles

Flow Energy has announced it is increasing staff numbers as its customer base more than doubled in the last six months.

The independent supplier announced plans to recruit 150 staff by the end of 2016, as its customer accounts have already grown from 100,000 to 220,000 in the last six months.

Flow has also appointed Charles Breslin as new customer service delivery director, following the rapid growth of the existing customer service team which has increased by 146 per cent in the last 18 months.

Flow Energy managing director Andrew Beasley said: “Our business has grown rapidly and we now have over 220,000 customer fuel accounts. Fast expansion can often see customers being neglected; however, we have an outstanding record when it comes to customer service.

“We intend to employ as many local staff as possible to continue to deliver excellent service. We’re delighted that Charles will be joining the team and helping us build on our already strong reputation in this area.”

Breslin has held service roles for over 30 years and will be responsible for further developing the customer service delivery function and providing leadership and guidance to Flow’s existing customer service team.

The new customer service delivery director Charles Breslin said: “Customer service is fundamental in building loyalty and trust, and the impact it has on an organisation is what originally drew me to the profession.

“Flow Energy has seen rapid growth in the last year, as customers look for a different type of energy company – one that delivers both excellent value and a high level of service.”

Flow Energy became the first small supplier to reach second place in the Citizens Advice complaints league table since smaller suppliers were added in 2015. The firm received 32.6 complaints per 100,000 customers in Q1 of 2016.