The government has told networks that it is “unacceptable” that more than a quarter of electricity customers, who were entitled to compensation after suffering lengthy power cuts following late November’s Storm Arwen, were still waiting for payments at Christmas. In its interim review of the industry’s response, which was published on Thursday (18 February) alongside a parallel exercise carried out by Ofgem, the Department for Business, Energy and Industrial Strategy said a new processes should be established to ensure customers receive compensation payment "without delays".
Government criticises slow power cut compensation
