Help Centre

For unlimited access to the website you will need to have a myUtilityWeek membership. To become a member, please contact Membership Account Manager Jo Nikiforov at jo.nikiforov@utilityweek.co.uk / 01342 332077 or using our secure online payment solution. If you already have a membership and cannot access the website, please contact us by email at jo.nikiforov@utilityweek.co.uk or by phone on 01342 332077.

It’s both. Whilst the personalisation functionality is designed to enhance your own personal site experience, myUtilityWeek is a service that comes into its own when purchased as a corporate (or enterprise) package. To understand how and why, please contact Membership Account Manager Jo Nikiforov on jo.nikiforov@utilityweek.co.uk or 01342 332077.

You can request a new password by visiting our forgotten password page. If you do not have login credentials simply register an account to get started.

Members can amend their personalisation options as many times as they wish, 24 hours a day, 7 days a week. The more you personalise, the better the site experience. To edit and make amends, make sure you’ve logged in, and then select the ‘myUtilityWeek’ button on the right-hand side of the screen.

myUtilityWeek Membership is a 12-month subscription agreement. But to discuss options should you wish to cancel, please contact Subscription Account Manager Jo Nikiforov on jo.nikiforov@utilityweek.co.uk or 01342 332077.

myUtilityWeek members receive a standard 15% discount on individual Utility Week Conference delegate tickets. You’ll need to indicate that you are entitled to this discount as part of the delegate booking process, but if it’s not immediately obvious, follow the specific ‘contact us’ instructions on the relevant conference website, and then simply drop us an email or give us a call: we can then ensure that the correct discount has been applied to your conference booking.

If you haven’t received your regular copy of Utility Week Digital Weekly, please contact us by email at jo.nikiforov@utilityweek.co.uk or by phone on 01342 332077.

If you are not receiving your Utility Week news alert or newsletter emails, then please contact us by email at jo.nikiforov@utilityweek.co.uk or by phone on 01342 332077.