The sector’s trust deficit has been laid bare in a survey by Cadent, shared exclusively with Utility Week, which shows 42% view energy companies as “the last people” they would go to for objective advice on using power more sustainably. This is despite 79% admitting these companies have the resources and the expertise to take the lead in creating a more sustainable UK and 77% feeling they have a responsibility to do so. Even when it comes to getting help with energy bills, only one in five have contacted their supplier over the past year despite 61% feeling anxious about paying for power.
Just 11% trust energy firms on sustainability
