Welcome to January, the month of new beginnings and New Year’s resolutions. If last year was dominated by politics, policy and new regulatory settlements (see p12), this year can fairly be called the year of the deadline. With the smart meter rollout due to start in earnest and the shadow opening of the water market set for the end of the year, the heat is on. To get the year off to a good start, we suggest some resolutions for those in the sector, and those in government:
Leader: the utility to-do list for the year ahead
