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Anglian Water has calculated leaking toilets can cost billpayers an average of £250 annually, or £49 million across the region in wasted water.
The company saw its average per capita consumption (PCC) rise by one litre to 139 litres in 2021/22 compared to the previous year but remains under the national average of 145 litres. It has highlighted the leaky looks issue as part of a crusade to minimise water wasted.
Broken valves, seals or malfunctioning flush mechanisms can waste between 215 and 400 litres of water each day, according to WaterWise, equivalent to £246 for each household per year.
Pete Holland, Anglian’s director of customer and wholesale services, said water meters helped draw attention to leaks and the company would return money to customers to cover the excess water once the leak has been repaired.
“Having a water meter remains the best way of keeping bills affordable as customers only pay for what they use. But leaks in the home means water, and money, down the drain,” Holland said. “We know this year is going to be tough for our customers, as the cost-of-living increases for us all.
“Although pipes inside the property are the responsibility of the homeowner, we’re here for our customers if they need support.”
Despite heavier rainfall during October and November, the east of England remains in drought following an extended dry spell throughout 2022.
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