Reform for customer support and engagement

In the first of a series of three reports on the theme of reform Utility Week explores why change is needed to achieve better customer support and engagement and what actions influential industry minds, including members of the Utility Week taskforce, say should be taken in response.

In early 2023, Utility Week formed a dedicated taskforce, a group of industry leaders convened to guide Utility Week’s coverage and campaigning activities. Following input from this group, we have published three reports designed to capture the fundamental drivers for reform of market structures, regulatory approaches and policy frameworks to tackle challenges relating to: customer support, resilience and decarbonisation.


The other two reports in this series are available to download now using the following links.


This first report, created in association with Utility Week Taskforce strategic partner PA Consulting,  focusses on reform for better customer support and engagement. Download now to learn more about:

Download Reform for customer support and engagement using the form, right.