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Distribution network operator Northern Powergrid has reported a 400 per cent increase in traffic to its website in the last five years, as customers take advantage of a continually improving range of online services being offered by the company.
Northern Powergrid said its website had a million visits in 2015, 52 percent of which were via mobile or tablet.
The company recently upgraded the website to allow customers to report power cuts online, a feature it said was “proving popular”.
Northern Powergrid said customers can use the site to learn about investments it is making in the network for the North East, Yorkshire and northern Lincolnshire, and sign up to the company’s priority services register for added support during power outages.
It has also made applying for a new connection easier through the website.
The firm’s digital services manager Emma Cottle said: “More and more of our customers want information and support at their fingertips.
“We’re… constantly looking ahead for ways to bring more improvements [to the website].
“With some two thirds of our customer contact in the past 12 months being online – either through our website or our social media pages – we see digital remaining a key way of ensuring we are there for our customers and complementing our 24/7 contact centre.”
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