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Northumbrian Water has appointed its new customer champion for both its supply regions.
Jim Dixon is the new independent chair of Northumbrian Water Group’s (NWG) Water Forums and he will lead panels representing customers that challenge and guide Northumbrian Water and Essex and Suffolk Water.
Currently he is a non-executive director for the Derbyshire Healthcare NHS Foundation Trust, and he also is a trustee of the Heritage Lottery Fund. He has business interests in tourism and writes a monthly column on nature and landscapes for The Times.
Dixon has worked with the Royal Household, Number 10, Cabinet Ministers and their senior advisers, chairs of National Agencies including Visit England and Britain, the Environment Agency and Natural England as well as charities such as Business in the Community, Age UK, the RSPB and the National Trust.
On his appointment, he said: “The forums have an important role to play in helping to assure that NWG is supplying as good a service to its customers as possible.
“The operating environment, customers’ expectations and the regulatory world change constantly. A company like NWG has to adjust, grow and respond to its customers’ ever-changing needs.”
NWG chief executive Heidi Mottram welcomed his appointment: “This is a time of significant change for the water industry and I’m delighted that Jim has agreed to be our independent chair.”
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