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Northumbrian Water has pledged to invest an estimated £1 billion in services to its customers in the North East between 2015 to 2020 in advance of the regulator Ofwat's PR14 price review.
The company is “in the process of refreshing its business plan”, based on the priorities of its 2.7 million customers across Tyneside, Wearside and Teesside and a commitment to improving service and efficiency.
Heidi Mottram, chief executive of Northumbrian Water, said: “This is a major commitment to further improve the infrastructure of water supply and sewerage services in the North East, and it will have a significant knock-on effect in terms of our regional economy.
“We have been consulting with our customers and stakeholders all over the region and discussing our findings with a group called the Water Forum. This independent group is made up of a wide range of representatives who scrutinise and challenge our plans. We have developed proposals for the future through this process, and we now want to check that we have reflected our customers’ views correctly.”
Northumbrian Water indicated that its detailed business plan will be published in December following consultation with its customers.
The water company said that it had identified some key areas where investment will be made including: improving 270 miles of sewers to reduce the risk of flooding; cleaning 1,500 miles of water pipes; replacing 200 miles of water mains to prevent supply interruptions; Improving 12 sewage treatment works to raise the quality of water returned to rivers and improving sewerage systems to protect bathing waters from potential pollution.
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