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Northumbrian Water has been voted the best UK water company for supplier satisfaction in a supply chain survey conducted by British Water.
The British Water Annual Water Company Performance Survey 2016 measured supplier views on the main water and sewerage companies in 10 categories: contractual approach, attitude, professionalism, impact on supply chain, innovation, procurement practices, policies, communication, partnerships and AMP cycle transition.
Northumbrian came out top of the list with an overall score of 7.5 out of 10. Second was Anglian Water with 6.8, while Northern Ireland Water was third with 6.3. Thames, Wessex and Yorkshire Water (all 6.1) earned middling marks, followed by Scottish Water and United Utilities (both 6.0). Welsh Water (5.8), Severn Trent (5.6) and Southern Water (5.6) were all below the industry average while South West Water was bottom of the list with 5.5.
The north-east utility scored highest on nine out of the 10 categories, with the exception being innovation, where Anglian Water was judged the most innovative. It is the sixth time in seven years that Northumbrian has topped the list in the survey.
British Water, the trade association for the UK water supply chain, represents the industry collectively to government, regulators, other institutions, customers and the media.
Suppliers who take part in the survey range from framework capital contractors and consultants to chemicals suppliers, distribution materials suppliers, IS service providers, maintenance, waste and operational contractors.
Northumbrian Water Group’s contracts procurement manager Stephen Whaley said: “This a fantastic feedback from our supply chain. Six times in seven years, our suppliers have picked us as the number one water company to work in partnership with and this demonstrates the hard work we have put into building strong working relationships with our suppliers in order to deliver a great service to our customers.”
A version of this article first appeared on wwtonline
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