Npower extends flexibility to mid-market business consumers

Npower Business Solutions’ is extending flexible contracts to mid-market business customers for the first time, allowing them to change prices mid-contract.

The supplier said the online product, called Flex: Begin, is a first of its kind self-serve product for the mid-market business customer with flexible contracts previously only being available to major electricity users.

The flexible tariff will be able to be used in two ways. A simplified “multiple” contract will offer a fixed-term contract, such as two years divided into four six-month blocks, for customers to transact when they choose.

The contract will also provide price alerts to customers to provide protection against a rising or falling market.

The more “tailored” option allows customers to work to their own risk-management strategy, using regular market intelligence to guide them.

Customers using the product will have access to Npower Business Solution’s risk management tool which provides comprehensive wholesale market information.

Npower Business Solutions’ innovation manager Magali Hodgson said: “For the first time ever, customers and consultants working in the mid-market sector can have access to an online self- service and easy to use platform as part of their flexible contract.

“The features of this platform are designed to support businesses in making clear, informed decisions on the best time to transact their electricity requirements, with live Npower prices and helpful regular market intelligence summaries.”