Octopus engineers trained to upgrade fuses for heat pumps

UK Power Networks has trained dozens of Octopus Energy engineers to carry out fuse upgrades at the same time as installing heat pumps in customers’ homes.

The training was provided as part of a pilot scheme, which took place over the last year and marked the first time an accredited energy supplier was allowed to perform the task.

The companies said the scheme has been such a success it has now been extended to cover the installation of electric vehicle chargers. They have also called for other distribution network operators (DNOs) and suppliers to adopt similar arrangements.

Households often need a fuse upgrade when installing a heat pump or electric vehicle charger due to the increased power requirements of the property. The task has traditionally been undertaken by DNOs, but in some parts of the country there is now a wait time of up to 30 days.

John Szymik, chief executive of Octopus Energy Services, said: “By carrying out fuse upgrades at the same time as EV chargers and heat pumps, Octopus has not only saved homeowners time, but opened up a whole new world of possibilities for those who are itching to switch to green transport and heat.

“UK Power Networks has shown vision through initiating this project and worked closely with us to prove this can be done in a compliant and safe way. We would like to see more suppliers and DNOs to follow in our footsteps to make sure houses across the country have the means to decarbonise quickly and easily. This is the best way to wean ourselves off gas for good.”

Ian Cameron, director of customer service and innovation at UK Power Networks said: “We want to make it as easy as possible for people to switch to a heat pump, and training Octopus engineers means they can get it done there and then when the heat is needed, quickly and safely. Collaboration across the industry is key for the UK to achieve its Net Zero ambitions.”