Energy retailers could be required to “clearly display details” from a third party organisation of their customer service performance, as part of Ofgem’s proposals to improve standards and transparency. Views are also being sought on proposals including for the introduction of a dedicated phoneline for vulnerable customers, as well as new rules around tackling consumer debt. Ofgem’s consultation also outlines a proposed overarching consumer standards framework, bringing together various regulatory activities which it said will “provide a more cohesive and holistic approach”.
Ofgem proposes ‘reputational incentives’ for suppliers
