Ofgem has confirmed it has strengthened protections for vulnerable energy customers around the installation of prepayment meters (PPM), mandating an industry code of practice. It comes as Utility Week recently revealed the regulator was looking to expand the age range of vulnerable customers who should not have a PPM forcefully installed. Ofgem has since confirmed that it is lowering the upper age limit from customers aged 85 with no other support in their home to 75. It has additionally banned the installation of PPMs in households with children aged under two years old.
Ofgem strengthens PPM protections for customers
