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Ofgem will not launch a full investigation into Eon’s marketing of its tariffs with Age UK, after allegations that the charity encouraged pensioners to take out expensive tariffs with the energy supplier.
Age UK and Eon both denied allegations, made by The Sun newspaper in February, that pensioners paid up to £245-a-year more on the charity’s recommended deals, than on Eon’s cheapest tariff in 2015.
Ofgem said it had looked into Eon’s marketing of its tariffs with Age UK and concluded that there is “no case” to open an investigation.
A spokesperson for the regulator said: “We have written to all suppliers reminding them that relationships with charities and other trusted organisations require appropriate oversight.”
A spokesperson for Eon said: “We are clearly pleased that Ofgem has found there is no case to open an investigation regarding our relationship with Age UK Enterprises.
“We take our regulatory requirements extremely seriously and we continue to put our customers first; ensuring they have the information and tools they need to choose a tariff which best suits their needs.”
The Charity Commission has also looked into the practices of Age UK and published a report on their findings, saying the charity must clearly identify any commission or fee it receives on all Age UK branded products.
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