Fears that energy customers would stop paying their bills despite having the funds to do so have not materialised, Ofgem has claimed. The regulator told Utility Week that bad debt levels show that the fear over “can pay but won’t pay” behaviour has not yet happened. Concerns that customers would simply stop paying their bills emerged earlier this year ahead of the ban on forced prepayment meter installations.
Ofgem: ‘Won’t pay’ fears have not materialised
