During the unprecedented year that was 2020, Ofwat said it was not able to give the focus it wanted to companies' performance in the sector and instead concentrated on one or two. Attention was taken up dealing with the pandemic and the four cases referred to the CMA. Despite this the regulator achieved the majority of its goals for the year against 2020/21 targets.
Ofwat ‘didn’t have capacity’ to fully scrutinise sector in 20/21
