Thames Water has been penalised £100 million by Ofwat for low customer satisfaction scores, forcing it to shave even more from its PR19 allocation, which it has already called unfinanceable.
Ofwat praises Anglian but penalises Thames
Thames Water has been penalised £100 million by Ofwat for low customer satisfaction scores, forcing it to shave even more from its PR19 allocation, which it has already called unfinanceable.