CCWater’s annual complaints report shows written complaints at a 20-year low, but celebrations are muted because ‘unwanted contacts’ show a worrying increase. Katey Pigden reports.
Ofwat’s drive to reduce water company ‘unwanted contacts’
CCWater’s annual complaints report shows written complaints at a 20-year low, but celebrations are muted because ‘unwanted contacts’ show a worrying increase. Katey Pigden reports.