Ombudsman receives more than 3,000 complaints against Solarplicity

More than 3,000 complaints against Solarplicity have been accepted for investigation so far in 2019, the Energy Ombudsman has confirmed.

This figure includes 583 complaints in July alone.

An Energy Ombudsman spokesman told Utility Week: “So far this year, we have accepted for investigation 3,324 complaints about Solarplicity, including 583 in July alone.”

Yesterday (8 August) Utility Week revealed that the company was “exiting the utilities services business”, after a number of its related businesses went into administration.

A Solarplicity spokesperson said: “We can confirm that Solarplicity is exiting the Utility Services and SPTMY business and restructuring the company to focus on our core operations in renewable energy.

“First and foremost we are a renewable technology business striving to fight fuel poverty and make renewable energy available to everyone.

“We will be announcing exciting new developments for our business as well as for our retail energy customers in the coming days.”

Price Bailey LLP appointed as administrator for Solarplicity Utility Services on 30 July.

Solarplicity Supply, meanwhile, is currently subject to a provisional order from Ofgem  which was confirmed on 6 August.

Last week Brighton-based Toto Energy acquired the majority of Solarplicity’s customers and said it will become the preferred supplier of grid energy for the company’s community energy scheme.

In 2018 the chief executive at the Energy Ombudsman, Matthew Vickers, said a failure to adequately deal with complaints led to the demise of challenger energy supplier Iresa.

The energy supplier ceased trading last July and its 90,000 customers will be absorbed by supplier of last resort Octopus Energy.

In 2018 alone the Energy Ombudsman accepted a total of 2,282 complaints about Iresa for investigation.

Solarplicity has been contacted for a comment in response to the complaints figures. Utility Week is awaiting its response.