More than a quarter (27%) of bill payers on standard variable tariffs (SVTs) say they have not seen any communication from their suppliers about price increases, new research has found. Uswitch found that despite being introduced in January 2019 there is still some confusion among customers about how the price cap works, with almost half of those surveyed (47%) wrongly believing the cap is the maximum they will pay for their energy.
One in four SVT customers in the dark about price increases
