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Exclusive report: Optimising customer journeys in energy retail
In association with
22 October 2018
This Insight Report from Utility Week, in association with Thunderhead, explores how companies inside and outside of the energy sector are taking on the challenge of changing customer expectations, how they can improve customer journeys, and the role customer engagement plays in their growth plans.
This Insight Report from Utility Week, in association with Thunderhead, explores how companies inside and outside of the energy sector are taking on the challenge of changing customer expectations, how they can improve customer journeys, and the role customer engagement plays in their growth plans.
For this research, we spoke to seven senior leaders and key decisionmakers at energy suppliers and consumer groups. Input from these individuals was gathered via individual interviews.