Over 90% of homes now covered by Energy UK’s Vulnerability Commitment

Energy UK’s Vulnerability Commitment now boasts 13 signatories and covers more than 90% of UK homes, with Utilita becoming the latest retailer to sign up to the commitment. The voluntary initiative was launched by the trade body in 2020 in a bid to drive up customer standards over and above suppliers’ existing obligations. It is based on three key principles of accessibility, innovation and collaboration. The addition of prepayment meter (PPM) specialist retailer Utilita means suppliers signed up to the Vulnerability Commitment now cover more than 90% of UK homes.