Energy UK has said a new code of practice for suppliers around forced installations of prepayment meters (PPMs) will give customers reassurance but also exacerbate already “unsustainable” levels of bad debt. The trade body was responding to the launch of a new voluntary code of practice which compels suppliers to “refrain from involuntary installations” of PPMs for the highest risk customers, including those over 85, people with severe health issues or who cannot top up because of physical or mental incapacity.
PPM code ‘necessary’ but bad debt fears mount
