Quarter of customers have not been offered a smart meter

More than a quarter of energy customers have not been offered a smart meter, despite government targets to offer the devices to all homes by 2020.

In a survey conducted on behalf of Compare the Market 26 per cent or respondents said they had not yet been offered a smart meter by their energy company.

It also revealed more than two thirds (68 per cent) have not yet had a smart meter installed while 11 per cent said they were aware of the first-generation (SMETS1) smart meters’ compatibility and functionality issues and have decided to wait until the second generation is rolled-out before getting one installed.

Despite this, 49 per cent of those surveyed said they had reduced their bills by using a smart meter, while 71 per cent said the devices have made them more aware of their energy consumption.

The research also found that customers were diligent when it came to checking their meter or dashboard, with 63 per cent doing this at least once a week. A third checked their consumption daily.

Robert Cheesewright, director of policy and communications with Smart Energy GB, said:“Though some customers using the first generation of smart meters have experienced a loss of smart functionality, these issues are temporary and will be resolved as these smart meters are enrolled into the new smart data network.

“So unless customers switch more than once a year, there’s no reason for them to wait for a second generation smart meter.”

Peter Earl, head of energy at Compare the Market, said energy suppliers cannot roll out the next generation of smart meters (SMETS2) “soon enough”.

Earl added: “We know from previous research that many people were significantly underestimating their annual spend – by £250 – due to their lack of engagement. Smart meters should address this issue.

“They will help people to cut down on energy use, save money and do their bit for the environment too.

“However, the fact that only 20 per cent of current smart meter owners have considered switching since getting their smart meter is worrying. It may be that they are put off switching because they are worried that their smart meter will lose its functionality post switch.

“Energy suppliers can’t roll out the next generation of smart meters – which address this issue – soon enough.

“The real value of smart meters is around accuracy of meter readings, which should allow people to make informed decisions about their tariff. If they feel they can’t switch, the benefits are largely lost.”