Solarplicity customers transferred to EDF Energy

Ofgem has appointed EDF Energy as the supplier of last resort for the 8,000 customers – 7,500 domestic and 500 business – still served by Solarplicity Supply when it ceased trading earlier this week.

The regulator said they will be switched over to their new supplier tomorrow (17 August).

Its strategy director Rob Salter-Church said: “I am pleased to announce we have appointed EDF Energy for the customers of Solarplicity. Their energy supply will continue as normal, and domestic credit balances will be honoured.

“EDF Energy will be in contact with customers over the coming days with further information. Once the transfer has been completed, customers can shop around for a better deal if they wish to.”

A spokesperson for EDF Energy said: “We are pleased to be able to step in to support the customers of Solarplicity, who will have been concerned to hear that their existing supplier had stopped trading.

“They should feel reassured that with EDF Energy, they will be moving to an experienced and reliable supplier, with a good track record for customer service.”

Solarplicity had already sold the majority of its customers to Toto Energy in July.

At the time it ceased trading, the supplier was subject to a provisional order from Ofgem over its failure to make Feed-in Tariff payments to generators.

In May, the regulator had lifted a previous order that prevented the company from taking on new customers due to concerns over its service. Solarplicity chief executive David Elbourne has claimed the order undermined a rescue plan for the business and contributed towards its demise.

The Energy Ombudsman has received more than 3,300 complaints against Solarplicity this year, including 583 in July alone. The corresponding figure for the whole of 2018 was 1,035.