Customer satisfaction with the utilities sector has dropped to its lowest level since 2015 after falling 2.8 percentage points in the past year, according to the UK Institute of Customer Service. Against the average declines, UKPN was named one of the nation's top companies across all sectors, scoring highly across five key metrics; and Wessex Water was one of the most improved organisations over the year.
Satisfaction with utilities slips to 8-year low
