There are “serious concerns” regarding the way Ovo Energy handles consumer complaints and subsequent remedies, Ofgem has said. The energy regulator has opened compliance engagement with the supplier in relation to how it resolves customer complaints via the Citizens Advice Extra Help Unit, as well as the implementation of Energy Ombudsman remedies. Both organisations have recently raised concerns with Ofgem regarding Ovo.
‘Serious concerns’ raised over Ovo’s complaints handling
