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South East Water has launched a data sharing partnership with a Kent council to identify low-income customers and automatically transfer them to its social tariff.
The water supplier, which serves 2.2 million customers across its region, has partnered with Maidstone Borough Council which will share information using powers under the Digital Economy Act 2017.
The act allows personal information to be shared across organisations with the aim to help consumers who may be struggling with personal finances.
Under the partnership, data available to the local authority is matched with account details held by the water company to identify those in need. Once identified customers will be automatically transferred to the social tariff without a need to apply.
The social tariff ensures customers’ water and sewerage bill is capped.
South East Water’s customer services director, Tanya Sephton, said: “We believe we are the first water company to use the legislation with a council to help identify our customers who may need a helping hand with their water bill.
“It means our customers will get the assistance they need without delay or having to seek that help directly.
“We have worked with councils and third sector organisations such as Citizens’ Advice for many years to encourage those eligible to come forward.
“However, we cannot assume all our customers on a low income seek support and advice, so this system will make sure those who meet the criteria are on the correct tariff.
“This is a long-term project and we are now looking to other local authorities for partnership working in this way.”
Maidstone Borough Council (MBC) leader, councillor David Burton, said: “The past year and half has seen some very challenging times for many people across our borough and particularly for many low-income residents.
“Some people may just about be managing or struggling with their finances or worrying about paying their bills and may not realise they are eligible for this tariff which could make such a difference to them.
“MBC has welcomed the opportunity to work with South East Water to help and support those most in need and bring down the cost of their essential services.”
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