Verint

No going back: the pandemic year that shook up utility customer services

The pandemic ushered in a huge change in utility customer services culture at a pace which could not have been predicted. The new Insight Report from Utility Week uncovers the short-term tactics that companies deployed and considers how these can be honed into longer-term strategies to improve customers’ experience and company efficiency.

Does diversity drive productivity?

Optimising flexibility and productivity – the challenge for operations leaders post-Covid

A webinar to explore the challenges for utilities operations leaders in supporting increased levels of flexible working while also maximising productivity in the post-Covid environment. The event will feature lessons from the insurance sector as well as insights from utilities experts.

#AskUsAnything with Jonathan Brearley

Ofgem’s chief executive returns to Utility Week’s #AskUsAnything show to answer questions from readers, joined by interim executive director of systems and networks, Cathryn Scott and director, future retail, Philippa Pickford. Listen back to the on-demand recording here.