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The pandemic ushered in a huge change in utility customer services culture at a pace which could not have been predicted. The new Insight Report from Utility Week uncovers the short-term tactics that companies deployed and considers how these can be honed into longer-term strategies to improve customers’ experience and company efficiency.
4 years ago
Date: 19/03/2021 11:00 am
A webinar to explore the challenges for utilities operations leaders in supporting increased levels of flexible working while also maximising productivity in the post-Covid environment. The event will feature lessons from the insurance sector as well as insights from utilities experts.
Date: 11/09/2020 12:30 pm
Ofgem’s chief executive returns to Utility Week’s #AskUsAnything show to answer questions from readers, joined by interim executive director of systems and networks, Cathryn Scott and director, future retail, Philippa Pickford. Listen back to the on-demand recording here.
Date: 26/06/2020 11:00 am
