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SSEN launches automatic connection application tool

Scottish and Southern Electricity Networks (SSEN) has launched a new online tool to assist households and businesses seeking to connect low-carbon technologies such as heat pumps or electric vehicle chargers.

The distribution network operator (DNO) said its LCT Connections tool streamlines the process, assessing applications through an automated process and providing details for any further steps required.

If an existing connection is sufficient to accommodate the equipment, the tool will instantly approve the installation without waiting for the company to provide confirmation or update its records. The installer will then only need to notify the DNO once the installation has been completed.

If a new or upgraded connection to the distribution network is required, the tool will automatically generate a quote for the work and refer the application to its connections team. The tool allows installers to submit bulk applications by uploading them on a spreadsheet.

SSEN said every application submitted will give it a more accurate picture of where new demand is emerging on the network, help to inform planning or investment for network reinforcement or flexibility measures.

SSEN performance manager Ben Harriss said: “We are very excited to launch the LCT Connections tool which will provide a streamlined process for customers, installers and communities as they shift towards low carbon technologies.

“Ensuring installers and customers have an easy-to-use and efficient process for the connection of EVs and heat pumps is a key role for us as the network operator and part of our commitment to power change with every connection.”

He continued: “With the number of EVs and heat pumps set to increase significantly throughout our distribution areas, the new tool will play a key role in ensuring we have up-to-date information and accurate demand profiles.

“This will allow us to support communities better in the transition to net zero and ensure SSEN can continue to provide them with a safe, secure and reliable supply of electricity.”