MPs have criticised distribution network operators for poor communication with customers suffering from power outages as a result of Storm Arwen, including providing inaccurate reconnection times. Speaking during an emergency debate in the House of Commons, business and energy secretary Kwasi Kwarteng said it is “clearly unacceptable” that some customers had to wait for up to two hours to get through to call centres over the weekend.
Storm Arwen: MPs chastise DNOs over poor communication
