Utilita Energy has slammed Ofgem for opting to “name and shame” suppliers over their direct debit practices after a review by the regulator identified the prepayment meter specialist as one of a number of companies to have flaws with its procedures. A spokesperson for Utilita said it was “shocked and disappointed” that Ofgem had published its findings without waiting for suppliers to respond to a follow-up request for further information and evidence.
Suppliers slam Ofgem over direct debit ‘name and shame’
