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UU pledges to prioritise safety and support ‘over any short-term impact’

As well as reflecting on the company’s performance in the past financial year, and price control period, United Utilities chief executive Steve Mogford has addressed the impact of Covid-19, saying the safety of staff and support for customers will be the unequivocal focus regardless of the hit to finances and targets. The company also revealed £51 million of losses on its Water Plus retail joint venture.

5 years ago

Northumbrian and Waterwise innovate through Covid-19

As social distancing changes the way we all live and work, two significant events in the water calendar have been announced to go ahead but online. Waterwise's Conference and Northumbrian's Innovation Festival will take place in July and September respectively.

5 years ago

Keeping us Connected: Anglian boosts productivity in lockdown

5 years ago

Stark pushes for network upgrades to be in first wave of economic fightback

Upgrading the electricity network could be an early win in a wider package to stimulate the economy as the current lockdown eases, the Committee on Climate Change chief executive has insisted.

5 years ago

Shifting behaviour could reduce CO2 emissions post-lockdown

Changes to daily household routines as a result of lockdown could have a long-term positive impact on carbon emissions, data from EDF has revealed. While historically additional energy demand has been created at peak times, typically between 4-7pm, the lockdown has meant that demand has smoothed throughout the day.

5 years ago

Network payment holiday risks creating ‘zombie energy suppliers’

Talks are believed to be underway between Ofgem and energy suppliers over the possibility of suspending network charges for three months. However, Neil Cornelius, managing director at global consulting firm Berkeley Research Group, warned such plans could risk retailers building up additional debts.

5 years ago

Keeping Us Connected: SSEN’s Jordan Fay

5 years ago

Yorkshire maintains leak logging at a distance

5 years ago

Ovo redundancies: Sector must rally around workforce

5 years ago

Ovo announces 2,600 redundancies

Ovo Energy says the rapid change in consumer behaviour as a result of the lockdown has prompted the faster integration of its business with SSE Energy Services, meaning 2,600 roles are set to go in 2020. The GMB union has accused the company of a “betrayal of promises” made to workers when it completed the acquisition SSE’s retail arm at the start of the year.

5 years ago

UU: Customer service is an emotional interaction not a process

United Utilities' customer base includes some of the most deprived parts of the country and these people are now facing ever increasing hardships because of the pandemic. Customer services and people director Louise Beardmore tells Utility Week how empowering staff to help wherever possible has earned the company praise from those it serves.

5 years ago

Ofgem approves temporary changes to gas settlement

5 years ago

EDF looks ahead to a post-pandemic future

Philippe Commaret, EDF’s retail managing director, talks to Utility Week about how the lockdown has impacted the company's strategy and its relationship with both its customers and its workforce.

5 years ago

How Tideway got back to work

Thames Tideway programme director Andy Alder talks Utility Week through the measures being put in place to protect the health and safety of those returning to work on the super sewer, including a traffic light system for different working areas and tailored travel plans for staff commutes.

5 years ago

Keeping Us Connected: EDF’s telephony team provides vital support

5 years ago

Political Agenda: Net zero message falls flat with public

Utility Week policy correspondent David Blackman gives his latest insight into what’s happening in the (virtual) corridors of power. This week, he discusses recent research showing the majority of the public have never heard of the term ‘net zero’.

5 years ago

Smart meter installations see 95% drop during lockdown

5 years ago

April switching lowest since 2016

5 years ago

Keeping Us Connected: EDF supplies thousands of masks to key workers

5 years ago

Keeping Us Connected: Thames takes lead from generous staff

5 years ago

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