Keeping Us Connected

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A year of Keeping Us Connected

To mark one year since prime minister Boris Johnson urged those who could to begin working from home, Utility Week presents a series of case studies and first-hand accounts from companies working on the frontline to celebrate some of the great work they have done over the past year. Energy networks, water companies and trade bodies come together to reveal how they have been keeping us connected over the last 12 months.

4 years ago

Fletcher: No need to act immediately on regulatory adjustments

4 years ago

Wessex establishes community fund

To help people in the community worst affected by the coronavirus, Wessex Water has established a foundation to distribute annual grants between local charitable organisations

4 years ago

Water firms see demand rise by up to a third during lockdown

The driest May for more than a century coupled with the lockdown has seen a dramatic spike in water usage, with one company reporting a 33 per cent increase on an average month and another comparing the effect to serving an extra 400,000 customers.

4 years ago

Keeping us Connected: Anglian boosts productivity in lockdown

4 years ago

Keeping Us Connected: SSEN’s Jordan Fay

4 years ago

Yorkshire maintains leak logging at a distance

4 years ago

UU: Customer service is an emotional interaction not a process

United Utilities' customer base includes some of the most deprived parts of the country and these people are now facing ever increasing hardships because of the pandemic. Customer services and people director Louise Beardmore tells Utility Week how empowering staff to help wherever possible has earned the company praise from those it serves.

4 years ago

Keeping Us Connected: EDF’s telephony team provides vital support

5 years ago

Keeping Us Connected: EDF supplies thousands of masks to key workers

5 years ago

Keeping Us Connected: Thames takes lead from generous staff

5 years ago

Anglian Water’s CEO: Are we really doing enough to cut carbon?

5 years ago

Keeping us Connected: SES liaison teams offer community lifelines

5 years ago

Keeping us Connected: Southern mulls next step for vulnerable customers

5 years ago

Keeping Us Connected: Drax donates energy to care homes

5 years ago

Wales & West’s Dan Brooks: Keeping Us Connected

As part of our Keeping Us Connected series, we profile Wales & West Utilities gas engineer, Dan Brooks. He describes how interaction with the public – a core element of his role – has drastically changed as a result of coronavirus.

5 years ago

Keeping Us Connected: NI works to keep water flowing

5 years ago

Keeping us Connected: SVT trains a reserve army

5 years ago

Keeping Us Connected: Keeping us educated

5 years ago

Sharma pays tribute to utilities’ role in lockdown

Business secretary Alok Sharma has praised the utilities sector in what he described as an “unparalleled time” for the nation. Utility Week's Keeping Us Connected campaign will be used to urge the government to officially recognise the vital work the sector is doing during the pandemic.

5 years ago