PR19

Latest

CCW: ‘C-Mex overlooks complaints’

On Wednesday, when companies enact the their 2020-25 business plans, there will be a brand new criteria for customer service. However, watchdog CCW still has concerns that the C-Mex system could undermine the importance of complaints data.

5 years ago

Utilities staff challenged despite key worker status

5 years ago

Ofwat sets timetable for innovation, environment and transformation

5 years ago

Coronavirus uncertainty delays CMA appeals

5 years ago

UU: Uncertainty will slow the recovery of Water Plus

5 years ago

Ofwat tells CMA firms can’t ask customers to pay for ‘previous shortcomings’

5 years ago

Confusion over incoming business water rates

6 years ago

Wessex and Bristol downgraded following final determinations

6 years ago

Mixing energy and water

In the latest of a series of articles exclusively for Utility Week members, Maxine Frerk – former senior partner networks at Ofgem – gives her view on the price control processes across the utilities sector. She examines the themes emerging from the PR19 appeals and what read across we can identify for the price reviews in energy.

6 years ago

On the Move: United Utilities appoints CFO; Bulb introduces chief product officer

6 years ago

Karam: Ofwat ‘didn’t follow precedent’ on Bristol’s FD

Bristol Water chief executive, Mel Karam, talks to Utility Week about the company's reluctant decision to challenge Ofwat's final determination - for the third price review in a row. He discusses where he believes the regulator has got it wrong and the lessons learnt from previous challenges.

6 years ago

Water company ratings shift on the back of CMA decisions

Credit rating agency S&P has given its vedict on the water companies of England & Wales after taking into account the reactions to the 'toughest determination ever' from Ofwat.

6 years ago

S&P predicts tough but stable AMP7 for SVT

6 years ago

Challenging PR19: Where CMA appeals can be won or lost

With a record number of appellants requesting referrals from Ofwat to the Competition and Markets Authority for their PR19 business plans, Utility Week gathers expert views on the areas most likely to feature in the appeals.

6 years ago

Portsmouth hits back at ‘inference of overcharging’

6 years ago

Anglian stands firm on investment over bill cuts

6 years ago

Ofwat: Companies must prove appeals are about customers not profits

6 years ago

Anglian and Northumbrian appeal to CMA

Anglian and Northumbrian's decisions to ask Ofwat to refer their final determinations to the CMA have taken the number of appeals to an unprecedented four. Meanwhile, Thames has said that while it “carefully considered” a CMA referral, it ultimately judged that this would be a “significant management distraction” at a key time. Southern also "reluctantly" accepted Ofwat's terms.

6 years ago

SES raises cost and customer concerns to regulator

With just one day to go until the deadline for appealing to the CMA, SES Water has accepted its final determination but highlighted the challenges the cost gap and lower allowed revenue will create. Newly appointed chief executive Ian Cain said company had raised its concerns to Ofwat and would look for alternative approaches to deliver for its customers.

6 years ago

Bristol rejects Ofwat’s final determination

Bristol Water is the second company to make a request to Ofwat to refer its business plan to the Competition and Markets Authority for appeal. The company said there were "some technical issues, mainly around how to finance our company" that caused it to appeal.

6 years ago