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Ofwat has launched a consultation on the best ways to use evidence from customer engagement and research in future price reviews after criticism that consumer views had been overlooked at PR19
4 years ago
With the water sector less than a year into enacting PR19 business plans, Ofwat has reached out to stakeholders for input on the framework for the next price review. It asks what the sector should look like by 2040 and how to get there considering climate change, investment, affordability and resilience.
Ofwat's latest report has identified barriers to competition in bioresources activities and will conduct a deeper review of sludge to inform regulation framework for PR24
CCW has reviewed how water companies interacted with billpayers when writing their PR19 business plans and made recommendations for best practice looking ahead to PR24 including a call for comparable nationwide data
5 years ago
PR19 has been the water sector's most customer-focused ever with more than five million people involved in the writing of the business plans. CCWater and Ofwat discuss how the research should be used as an opportunity to learn more about customers, not as a box-ticking exercise
