Three water companies have been heavily criticised for failing to properly engage with their customer-focused stakeholder groups. The CCW has taken aim at South East Water, Portsmouth Water and Hafren Dyfrdwy for the way they engage with their Independent Challenge Groups (ICGs), in its review of PR24 business plans. However, the consumer body has been forced to amend its review and apologise to Southern Water after its initial publication falsely accused the company of deliberately restricting information it provided to its ICG. South East Water also "entirely refutes" any wrongdoing.
Water companies slammed for failing to engage with customer groups
