In a report detailing Ofwat’s expectations of the opening of the water market in 2017, Tim Griffiths, Ofwat’s director of retail market opening, states that customers must be at the heart of communication; that retailers should be fair and transparent and information must be timely, allowing customers to make informed choices. Customer service arrangements and processes should also be accessible and effective for customers.
Top 3 things we will see in the water utilities sector 2017
