When it comes to brands commended for their exceptional customer service, household names such as John Lewis, Tesco and Marks and Spencer often spring to mind. Yet once again, against the backdrop of the worst energy crisis in memory, UK Power Networks is ranked among these well-known British brands for the way it treats its customers. Speaking to Utility Week, UKPN’s customer service chiefs explain how they did this.
UKPN: It’s not about power, it’s about impact
