Utilita has agreed to pay out £830,000 in compensation and redress after an Ofgem investigation raised concerns over how it applies additional support credit to customers. The regulator said its investigation into the retailer suggested it was not taking individual circumstances into consideration when deciding whether or not to provide the credit. It believes more than 25,000 customers were potentially affected, including those with medical issues and those classed as vulnerable.
Utilita pays out £830k following Ofgem investigation
