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Utility Week Intelligence Introduces Connect

4 April 2024

Customer experience specialist Connect is already working with leading water companies to help make customer journeys smoother. Meet the company and learn more about the latest CX trends.

Who are you?

Connect is a global business communications expert with over 30 years’ experience. Leveraging our customer-focused and service-led approach, we utilise our expertise in CX and automation to orchestrate personalised, connected experiences. We make the complex simple for our customers by applying our deep domain knowledge to consult, implement and maintain solutions that simplify digital, cloud and CX journeys to create agile, customer-centric organisations.

What do you do?

Connect understands the real-world challenges faced by utilities and has a long, successful track record in helping the industry to digitally transform. We can help water companies create a new engagement model – one that anticipates customer needs, sensitively handles emotional situations, and offers personalised digital services.

Give us your elevator pitch.

Connect combines global contact centre and customer experience expertise, deep domain knowledge, and unparalleled industry skills to make the complex simple. Since 1990, we have leveraged our vendor-independent managed services approach to digitally transform how organisations communicate, both internally and externally.

We specialise in combining the most relevant technologies and services from leading vendors and platform providers to create opti-channel engagement solutions, orchestrating frictionless experiences and simplifying complex communication challenges.

We offer exceptional capabilities in extracting unparalleled value from data and AI, paving the way for deeply connected, personalised end-to-end customer and agent experiences.

Our collaborative ecosystem ensures seamless data sharing, advanced analytics, and workflow automation, ultimately positioning Connect as the preferred technology partner for organisations seeking to drive innovation and create truly frictionless journeys.

Connect stands out for our proven track record, implementing solutions that consistently earn industry accolades, showcasing our commitment to excellence and innovation.

I want to know more. Where should I start?

To learn more about our success within utilities, read our case studies with Severn Trent and Northumbrian Water.

To discuss a communications challenge or find out more about Connect’s capabilities, get in touch at info@weconnect.tech or by calling +44 20 70751450. And don’t forget to download the free e-book to find out how utility companies can embrace five crucial customer experience trends.