A dozen water companies have been ordered to return £236 million to customers in underperformance penalties issued by the regulator. In contrast, five companies earned outperformance payments totalling £122 million for beating a series of targets. Overall, Ofwat described performance against 12 common outcome delivery incentives (ODIs) as “very disappointing news for all who want to see the water sector do better”, in its annual performance review for 2022-23.
Water companies owe billpayers £236 million for underperformance
