Ofwat has updated the Customer Protection Code of Practice for business retailers, despite concerns from some companies. Under the changes, the water regulator will now be able to make non-substantive changes to the code without the previously required 28-day consultation period. Measures put in place to account for Covid-19 have also been removed from the code and Ofwat will now be required to notify relevant stakeholders upon receipt or proposal of a code change proposal from eligible parties
Water retail customer code updated
