Utility Week Awards Judges’ Masterclass

Skills shortages keeping you awake at night? Join our AMP8 webinar

How to supercharge your smart water metering success

Unsung hero: Connecting the grid, powering the future – how telecoms are enabling digitalisation

Energy flexibility: The digital building blocks

Crafting the world of tomorrow with today’s diverse talent

AMP8: A force for change in client-contractor relationships

Energy flexibility: Build it and they will come?

Robots that can, do: The future of automation for the power sector

Achieving AMP8 leakage and resilience ambitions – A guide

Five ways to proactively build connections with customers  

Three key asset management lessons from power and water

Know your NIS updates: Staying ahead of cyber threats and compliance

From fix on fail to predicting the future: Asset management strategies for power and water

Overcoming the connections crisis: lessons from abroad

Unblocking Energy Flexibility

Utility Week Awards Judges’ Masterclass

Designing service to boost trust

Transforming Reliability and Resilience – RIIO2 & Beyond

Busting the hydrogen myths

Are you in control of your OT or is it controlling you?

Preparing for PR24 and beyond: Customer engagement

Preparing for PR24 and beyond: Asset strategy

Preparing for PR24 and beyond: Carbon credentials

Energy transition: Building the flexible grid of the future

Diversity: What’s stopping us?

Returning to the field: The role of face-to-face engagement in an uncertain world

Field sales in Great Britain’s energy market were largely suspended a decade ago following mis-selling scandals but does it still have a valuable role to play? This webinar will explore how retailers can deploy a more positive and progressive approach to face-to-face engagement that acts as a catalyst for growth in an uncertain world.

Ensuring communications are fit for future networks

The RIIO2 capital delivery challenge: case studies from Cadent, UKPN & National Grid

Customer satisfaction at scale – learning from data-driven Uber

Heated debate: Is consumer engagement fit for the net-zero journey?

Driving down energy and chemical use in nitrogen and phosphorus removal

Innovating for environmental outperformance

Data-driven customer engagement: strategies from two energy giants

With case study insights from US and UK energy retail behemoths NRG and British Gas, this webinar shed light on strategies to leverage data to sustain and grow customer engagement.

Drinking Water Quality: Innovation in Chlorate Reduction

Hitting back at rising consumer debt: the role of open banking

Balancing performance, comfort and cost: Scottish Power’s PPE selection strategy

A webinar to explore Scottish Power’s experience of using employee consultation, supplier collaboration and carefully supported field trials to make well rounded decisions about changes to critical PPE.

Solving the Stormwater Puzzle

Could a net zero boom lead to supply chain busts?

Countdown to COP: The future of regulation

Gold standard digital transformation: insights from water companies in Asia and the US

Digital transformation in Water and Wastewater is not as complex as it may seem. ​ If leaders undertake to bring together the right tools, the path to the gold standard offers the security and sustainability that delivers at each step in the digital transformation journey. ​

The nudge principle: the key to meeting PCC targets this AMP 

Countdown to COP: Unleashing local net zero ambitions

Releasing value from energy system digitalisation: what will it take?

Countdown to COP: The state of storage

Accelerating towards investment planning excellence – Affinity Water’s story

Webinar: Transforming CX in utilities – personalisation at speed 

Does diversity drive productivity?

Countdown to COP webinar: The Just Transition

Equipping field workers for customer service

A webinar to explore the building blocks required for smart, customer-centric field operations in the UK utilities industry, including discussion of ideal operating models, necessary skill sets and the role of digital transformation.

Boosting social and economic mobility: utilities’ obligations and opportunities

A webinar to explore how the social and economic impacts of the pandemic are influencing responsible business actions and strategies in the utilities sector and beyond.

#AskUsAnything: Countdown to COP26

Keeping Connected: Collaboration & Data for Innovation

This WWT webinar will explore use cases where collaborations and novel approaches to data analytics have produced innovations which support water company objectives.

Delivering empathy over digital channels

A webinar to explore the role of digital channels in delivering sensitive and empathetic service to customers, especially in a context of increasing consumer vulnerability and hardship

Eradicating SF6 – an essential step towards net zero emissions

Keeping Connected: Conventional & Novel Strategies For P-Removal & Recovery

WWT is hosting a webinar about phosphorus removal as the regulator’s new, tougher restrictions are biting for AMP7.

#AskUsAnything: Net zero – how local and how fast?

Join the chief executive of UK Power Networks, Basil Scarsella, and former Ofgem boss, Dermot Nolan, to discuss how the energy sector can respond to local decarbonisation targets.

WWT Learn@Lunch: Your Choice of Xylem Digital Solutions

The Xylem team will present and discuss digital solutions topics as chosen by the live audience on the day.

WWT Webinar: The Right Tool For The Job: Pipe Inspection With Scottish Water & Xylem

ZeeLung* MABR: the efficient, robust and easy solution for process intensification at your wastewater treatment plant

Want to increase the treatment capacity of your WWTP? Join this webinar to learn how ZeeLung technology can enhance the performance of your treatment system.

WWT Webinar: Building A Smart Network With Yorkshire Water & Xylem

Yorkshire Water will present its ambitious, year-long smart water network pilot which integrates data from both new and existing sources within the Xylem View platform.

Asset investment planning at Northern Gas Networks: Ramping up for RIIO-2 delivery

A webinar bringing insights into the ways in which asset investment planning technology supported the creation of Northern Gas Networks' industry leading business plan for RIIO-2 and how it will continue to support business plan delivery.

Optimising flexibility and productivity – the challenge for operations leaders post-Covid

A webinar to explore the challenges for utilities operations leaders in supporting increased levels of flexible working while also maximising productivity in the post-Covid environment. The event will feature lessons from the insurance sector as well as insights from utilities experts.

#AskUsAnything: Innovation – is Covid an obstacle or opportunity?

#AskUsAnything: Work and workforce after coronavirus

Our next #AskUsAnything webinar will discuss what working life will look like post-pandemic as well as asking how the pandemic will affect the sector’s challenge of filling an estimated 277,000 vacancies over the next decade.

Achieving digital agility: Centrica’s journey through coronavirus and beyond

Learn how coronavirus has reinforced and magnified the importance of Centrica's digital transformation strategy

#AskUsAnything: RIIO2 draft determinations

This webinar, sponsored by Addleshaw Goddard, will be an opportunity for Utility Week readers to pose questions to Akshay Kaul, Ofgem’s director, network price controls.

Lessons From Inside Three Smart Utilities: A WWT Webinar in partnership with Suez Smart Solutions

#AskUsAnything: The investor view of the utilities sector post-Covid

Our latest #AskUsAnything show will discuss the attractiveness of the UK utilities sector to investors, and ask how the pandemic has affected this. Dominic Nash, head of European utilities research at Barclays, Peter Antolik, of Arjun Infrastructure Partners and Lawrence Slade, CEO of the Global Infrastructure Investor Association, will discuss questions posed by Utility Week readers.

Making the most of technology to improve customer communications in the new normal

The need for agility to respond to customers in timely and personalised ways has never

Innovation with impact: making the most of Ofwat’s new innovation fund

The webinar, conducted in association with CGI, will explore the sentiment of industry chief executives

#AskUsAnything with Jonathan Brearley

Ofgem’s chief executive returns to Utility Week’s #AskUsAnything show to answer questions from readers, joined by interim executive director of systems and networks, Cathryn Scott and director, future retail, Philippa Pickford. Listen back to the on-demand recording here.

#AskUsAnything: Building back better

Our latest #AskUsAnything online show focussed on the role utilties can play in ensuring the green recovery is at the heart of the post-pandemic economic recovery. Questions from Utility Week readers were tackled by Tony Cocker, chair of Affinity Water and director at SSE, Nick Ellins, chief executive of the Energy & Utility Skills group and Clementine Cowton, external affairs director at Octopus Energy. You can listen to it on demand now.

#AskUsAnything: The evolving relationship with regulators and policymakers

Our latest #AskUsAnything looked at how interactions with the government and the regulators have changed during lockdown and what this means for the for the ongoing dynamic of the sector. It is now available on demand.

#AskUsAnything: Customer needs in a post-Covid world

In our latest #AskUsAnything show, our expert panel discussed the ways in which firms communicate with consumers, how they can identify vulnerability and what role utilities play in their wider communities, among other topics. The recording is now available to listen back.

#AskUsAnything: The water sector

The latest in our #AskUsAnything series saw an expert panel discuss the impacts of coronavirus on the water sector. It is now available on demand.

#AskUsAnything webinar: Energy networks

This #AskUsAnything webinar - now available to view on demand - focussed on how energy networks have fared during the pandemic and what the new normal will look like for them. A panel of experts, including UK Power Networks chief executive Basil Scarsella, Electricity North West chief executive Peter Emery and the ENA's Ross Easton, gave their thoughts on questions posed by Utility Week members.

#AskUsAnything: What are the next steps for energy retailers?

How are energy retailers - already facing significant headwinds - ensuring they survive the impacts of coronavirus? And, what are they doing to protect their most vulnerable customers? Our panel of experts, including Good Energy's Juliet Davenport, Audrey Gallacher of Energy UK and Octopus' Greg Jackson - discussed these issues in our latest webinar, now available on-demand.

#AskUsAnything webinar: Jonathan Brearley and Rachel Fletcher

Our latest #AskUsAnything webinar was a special edition in which Utility Week readers posed their questions to the chief executives of Ofgem and Ofwat. They were joined by representatives of the consumer watchdogs for energy and water. The webinar is now available on demand.

#AskUsAnything webinar: Does coronavirus threaten net zero?

#AskUsAnything webinar: Vulnerability in the time of coronavirus

In the latest in our series of webinars covering the impact of coronavirus on the utilities sector we focussed on customers and issues of vulnerability - with Matthew Vickers, CEO of the Energy Ombudsman, Andy White, Senior Policy Manager at CCW and Matt Cole, chair of the Fuel Bank Foundation.

Utility Week #AskUsAnything webinar: How will coronavirus change utilities?

Free UW webinar explores using AI for better asset data